Refund policy

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept returns on used items. 

Please return your order to us within 14 days of receiving it if you wish to return an unused item. If 14 days have gone by since your purchase, unfortunately we can't offer a refund or exchange unless an item is faulty. Unfortunately, sale items cannot be refunded.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved,it will then be processed and credit will automatically be applied to your original method of payment within 3-5 working days. 

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund where applicable.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We cannot guarantee that we will receive your returned item so posting with a tracked method is advised. 

 

Exchanges

Exchanges are as of right now not yet possible in the form of store credit. 

Faulty items

If in the unusual circumstance that an item is faulty, please inform us and we will organise a refund or exchange as soon as possible.